Privacy Policy

Last updated: September 14, 2026

Infection Shield respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit a form, request a resource, subscribe to updates, or contact us about our services.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you choose to provide through our website, including:

  • Your name
  • Email address
  • Phone number
  • Professional title
  • Organization or facility name
  • Industry or sector
  • Message details submitted through contact forms
  • Newsletter subscription information
  • PDF or resource download request information

We may also collect limited technical information automatically when you visit the website, such as your IP address, browser type, device information, pages visited, referral source, and general website usage data.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your questions or service inquiries
  • Send requested PDF guides, resources, or downloads
  • Process consultation or contact form submissions
  • Send newsletter updates if you subscribe
  • Improve our website, services, and user experience
  • Monitor website performance and security
  • Comply with legal, regulatory, or business record requirements

We do not sell your personal information.

3. Consent

When you submit a form, request a download, subscribe to our newsletter, or contact us through the website, you consent to the collection and use of your information for the purpose connected to that request.

You may withdraw your consent for marketing or newsletter communications at any time by using the unsubscribe option in our emails or by contacting us directly.

4. Newsletter and Email Communication

If you subscribe to our newsletter, we may send you educational updates, resources, service information, and related communications from Infection Shield.

You can unsubscribe at any time. After unsubscribing, we may still contact you if needed for an active service request, legal requirement, or direct communication you initiated.

5. Resource Downloads and Forms

Some resources, including PDF guides or eBooks, may require you to submit basic contact information before access. We use this information to provide the requested resource and, where permitted, to follow up about relevant services or educational materials.

6. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to understand how visitors use the website, improve performance, measure engagement, and protect the website from misuse.

You can control cookies through your browser settings. Disabling cookies may affect some website features.

7. Video, Embedded Content, and Third-Party Tools

Our website may include embedded video, maps, forms, analytics, spam protection, or other third-party tools. These providers may collect technical or usage information according to their own privacy policies.

We recommend reviewing the privacy policies of any third-party platforms linked or embedded on this website.

8. How We Share Information

We may share personal information only when necessary with trusted service providers who help us operate the website, manage forms, deliver emails, process analytics, host content, provide security, or support business operations.

We may also disclose information if required by law, regulation, legal process, or to protect the rights, safety, and security of Infection Shield, our clients, or others.

9. Data Storage and Service Providers

Your information may be stored or processed by our website hosting provider, email provider, form system, analytics provider, security tools, or other approved vendors.

We take reasonable steps to work with service providers that use appropriate privacy and security practices. However, the exact storage location may depend on the systems and vendors used at the time.

10. Data Retention

We keep personal information only as long as reasonably necessary for the purpose it was collected, including responding to inquiries, providing requested resources, maintaining business records, improving services, meeting legal obligations, and resolving disputes.

When information is no longer required, we will delete, anonymize, or securely retain it according to our business and legal requirements.

11. Security Safeguards

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

No website, email system, or online transmission is completely secure. Please avoid submitting highly sensitive personal health information through general website forms unless specifically requested through a secure process.

12. Personal Health Information

Infection Shield provides infection prevention and control consulting services. This website is not intended to collect detailed personal health information from patients or residents.

If personal health information is shared with us during a professional engagement, it will be handled according to applicable privacy obligations, contractual requirements, and agreed service procedures.

13. Your Privacy Rights

Depending on applicable law, you may have the right to request access to the personal information we hold about you, ask for corrections, withdraw consent where applicable, or ask questions about how your information is used.

To make a privacy request, please contact us using the contact details below.

14. Links to Other Websites

Our website may link to third-party websites, resources, or partner platforms. We are not responsible for the privacy practices, security, or content of external websites.

15. Children’s Privacy

Our website and services are intended for organizations, professionals, and adult users. We do not knowingly collect personal information from children through this website.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or privacy practices. The updated version will be posted on this page with a revised “Last updated” date.

17. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Infection Shield
Email: info@infectionshield.ca
Website: https://infectionshield.ca/